Ordering

  1. Placing Orders
  2. Delivery Information
  3. Payment Methods
  4. International Customers
  5. VAT Exemption



Placing Orders

Registration:
In order to place orders via the website you must first register by clicking on the 'Register' link (top right) and filling in the Create an Account form.

Order Confirmations:
Upon completing your order you will receive an order confirmation and then a further despatch confirmation when your order has shipped.



Delivery Information

Our standard delivery rates are as follows...

UK (mainland) - Standard £15.00
UK (Northern Ireland) - Standard £25.00
Republic of Ireland £30.00
Europe (EU) £35.00
Europe (non-EU) £40.00 - £50.00 (country dependent)
USA / Canada £35.00
Rest of World £45.00 - £95.00 (country dependent)



Payment Methods

Payment by Purchase Order:
We can accept payment on our website by PO (existing account holders only). Select 'Purchase Order' as your payment option in checkout and enter your Purchase Order Number in the box provided. If you are not a previous customer you can telephone or email us to arrange an account - no minimum order is necessary.
Universities and governmental institutions do not need to request an account, one will be created automatically when you place the order.

Credit/Debit Card:
We can accept payment using the following cards, Visa, Mastercard, Maestro and American Express. Our payments are securely handled by Braintree Payments, which are a division of PayPal.

PayPal:
We can accept payment by PayPal, if you select this option you will be taken through to PayPal's own website to complete payment.



International Customers

We welcome orders from customers in the EU and rest of world, and are usually able to process these via our website. All payments will be settled in Pound Sterling (GBP). Please contact us if you would like any further information about orders, payments or deliveries for international customers.



VAT Exemption

UK Customers
Please select the 'Yes' in the VAT Exempt section of the checkout and choose the 'United Kingdom' option. You will be presented with a link to upload your VAT exemption certificate . The uploading of a certificate is mandatory for UK VAT exempt customers.

EU Customers
Please select 'Yes' in the VAT Exempt section of the checkout and choose the 'European Union' option . You will be presented with a box to enter your VAT number. The entering of a VAT number is mandatory for EU customers.

Rest of World Customers
VAT is not applicable for orders ourside of the EU, you should therefore select 'No' for the VAT exempt section